Some of the Nicest squad members around the busy 2022 holiday season.

Katie and Rachel are two of our on-site account managers at Nice. They’re connecting with clients throughout the day to ensure orders and projects are flowing seamlessly and help problem-solve when challenges or opportunities arise.

Katie: “I’m touching a lot every day, gotta be agile. In the morning, I’ll go through all of the orders that we received overnight and make nothing is standing in the way of them shipping out on time. I’ll then go through open projects + PO’s to see the status and provide updates to the client. On top of that there are various client update meetings and touch bases to see where Nice Commerce can fit in with marketing efforts, sales, etc.”

Rachel: “Doing a random quality check on a client’s packed orders to ensure their packing SOP is being followed to a T.” [Ed note: They were!]

Katie: “Move things with my mind. Matilda vibes.”

Rachel: “The one where you can click your heels at the end of a vacation and arrive at home, rested, without having to deal with planes, trains, and automobiles.”

Meet our resident spreadsheet extraordinaire, Lee! He’s the brains behind our custom data dashboard and is a wiz at pulling reports that help clients better understand their inventory and fulfillment needs.

Lee: “Spreadsheets. 

I check all the different sales integrations to make sure everything is running well and pull data for a variety of different reports, including daily/monthly performance or client orders, shipping cost averages, pack station/picker performance, financials, the list goes on.

So again, spreadsheets."

Lee: “Me. But also, the processes we have in place are a lot more client focussed than other dudes in the industry. We care about doing things right and focus on personalized support. Everyone else seems to only emphasize volume volume volume, which is kind of crappy if you ask me. Our team is pretty fantastic too."

Charlie is our receiving sensei, making sure PO’s are secured and products are received into the warehouse quickly and safely.

Charlie: “My daily goal is to ensure products are properly received, assessed, and prepped to successfully navigate through the warehouse. This way, we know what we have and where we have it at any given time. I’m constantly coordinating our inbound freight and PO’s to ensure this goal is reached and working with the SOW department to get incoming inventory sales-ready.”

Charlie: “To become a UPS driver or soccor player." [ed note: never stop persuing your dreams, Chuck]

Ashley leads the helm of our Picking Department, responsible for locating and picking products for every single order for every single brand, and has some sweet, sweet picking moves.

Ashley: “I am usually in multiple places doing multiple things at one time. In a day you can find me picking orders, supporting my team, fixing order issues, making sure priority orders are getting out the door, working with the replenishment and packing department to make sure they have what they need, and maybe jumping on a pack table during peak rush.”

Ashley: “When I started, the picking department was basically non-existent. There was just one person picking orders full-time. Two years ago I moved over to picking, and since then we've dialed in processes, grown the team, and really made this a full-fledged department."

Janice is part of our packing crew, making sure orders are packed niceeeee and tight so they can make it to happy customers.

Janice: “Well first, I start off as the Nice car-pool mom picking up some coworkers to get our day started around 6 am. We work first orders in/first orders out so the early team is really pushing it to get a jump start on the day's orders to set us up well. On any given day, I’m packing hundreds of orders for all different kinds of clients, big orders, small orders you name it. I’m checking packing SOPs to ensure they’re getting packed the way the client wants and refilling my pack station with supplies I’m regularly running through, like padded mailers. The people love padded mailers.”

Janice: “I like cheesy stuff! Cheetos, Doritos, Cheez-Its, give me all of it. Oh, and that white cheddar popcorn, I'll eat a whole bag of those." [ed note: we knew you were good people, Janice.]

Have a wholesale program or ship products internationally? If so, Logan has definitely been all over your orders. He’s our resident shipping compliance guru and the best hype guy. 

Logan: “Life at Nice is like a box of chocolates, you never know what you’re going to get.

Some days, I'm working on ensuring domestic wholesale orders are routed, packed, and shipped within retail compliance. Other days, I'm focused on managing international wholesale orders and the documentation process or overseeing our outbound SOW projects.

Also, ever since I created our international hazardous shipping program to ship dangerous goods (like perfumes) overseas, I’ve been managing the workflow of those orders each day to ensure proper labeling and documentation so they don’t get held up in customs”

Logan: “The most bacon, egg, and cheese breakfast sandwiches that were ever eaten by one individual in a lifetime. My love goes that deep."